+382 20 653 141 reservations@europcar.me

Privacy policy
Europcar Serbia

Above all, your privacy is important to us. We are committed to protecting all personal data you provide to us. We act in the best interest of our clients and are transparent about how we process your personal data.

 

 

 

WHO CONTROLS AND RECEIVES YOUR PERSONAL DATA THAT YOU SHARE WITH US

* Europcar International S.A.S.U, a 'Société par Actions Simplifiée Unipersonnelle', registered at EUROPCAR INTERNATIONAL SASU, Bat OP - 2, rue René Caudron, 78960 Voisins-le-Bretonneux, France, registered in the Versailles Chamber of Commerce under number: B 542 065 305, as well as their franchise holders in Montenegro,

* Primero rent a car CG d.o.o., registered at Baku 88, 81000 Podgorica, with the business registration number 02785552 - Europcar franchise for Montenegro (hereinafter referred to as 'We'), are those who receive your personal data that you provide to us through this website (hereinafter referred to as 'the Website').

This personal data is intended for the Europcar Group, its Franchises, subcontractors, and Partners, and will be collected, processed, and stored in accordance with the laws on personal data protection of France, Serbia, and Montenegro.

 

 

 

WHAT PERSONAL DATA WE COLLECT ABOUT YOU?

Personal data about you

We collect the data you voluntarily provide. This information is collected exclusively when:

  • You register/become a member of Europcar.
  • You make an online reservation.
  • You activate our eReady service.
  • You fill out the application for our Europcar Privilege loyalty program.
  • You sign up to receive our Europcar online newsletter/email notifications.
  • You participate in a survey, competition, or prize draw.
  • You contact Europcar.
  • You use our online services.
  • You make an online inquiry.

 

 

 

HOW WE MANAGE THE DATA WE COLLECT – DATA TRANSFER?

We collect and process your personal data in order to enable the Europcar Group, its Franchises, subcontractors, and Partners to provide you with the requested service and benefits for which you qualify.

Specifically, we may use the data for the following purposes:

  • To register you as a Europcar member and provide you with your Europcar ID (identification number).
  • To process your vehicle rental and all other services related to vehicle rental: providing quotes/online reservations/modifying and canceling reservations/sending reminders for completed reservations/issuing invoices, etc.
  • To send you an email with special promotions, if you have previously confirmed this.
  • To contact you regarding a reservation that you did not complete online on the Europcar website.
  • To send you a report of your reservations if you agree to provide us with your email address.
  • To process your account within the Europcar loyalty program.
  • To respond to your questions or suggestions.
  • To improve the quality of your visit to our website.
  • To send you an email with our news, if you have previously confirmed this.
  • To process your participation in a contest or competition.
  • To contact you for an invitation to participate in a survey aimed at improving our service to you. From time to time, we may transfer this data to Europcar Franchises in the EU and outside of it for the purposes described here. These activities are fully in line with the Privacy Policy.
  • Certain entities receiving this data may be in countries that, under their local laws, do not have the same level of personal data protection as that in the EU. By giving consent, you authorize us to transfer your data to companies and individuals authorized by Europcar located in these countries, in order to fulfill the service to you. Europcar has signed contracts for these purposes with third parties to appropriately manage customer personal data databases and provide technical and other support for regulatory compliance. Your personal data may be communicated or transferred to third parties who are our suppliers of the above-mentioned services, as well as entities with whom we have contracts if necessary, in accordance with what is described in the Privacy Policy. All third parties who are our service providers and participate in carrying out Europcar's business are engaged under binding confidentiality agreements with Europcar, whereby concerning the aforementioned, these third parties may act solely according to the instructions received from Europcar and have limited access to Europcar's databases, and only for the purpose of providing technical support.

 

 

 

OUR PARTNERS AND LINKS TO OTHER WEBSITES

We have formed partnerships with reputable third parties to provide you with a wide range of services in the travel industry. All travel-related services available on our website provided by a third party/partner are clearly marked as such. Although we work exclusively with reputable partners, they may have different privacy policies than Europcar.

On some areas of our website, you may be directed to websites that are not governed by the same privacy policies as Europcar. When you click from our website to another website, Europcar's privacy policy no longer applies. We recommend that you review this type of regulation when visiting those websites.

These are our partners:

  • Nissan
  • Ubeeqo
  • Le Club AccorHotels
  • Easyjet
  • Air Europa Suma
  • Air Europa
  • Aadvantage
  • AccorHotels
  • Accor Carte Bienvenue
  • Aeroflot
  • Aeroflot Bonus
  • Air Europa
  • Air France
  • American Express
  • American Express Membership Rewards
  • Brittany Ferries
  • Delta Skymiles
  • Top Bonus
  • Diners Club
  • El Al
  • Emirates Skywards
  • Etihad Guest
  • Finnair Plus
  • Finnair Plus Redemption
  • Flying Blue
  • Hilton Hhonors
  • HSBC
  • Krisflyer
  • Mastercard
  • Miles & More
  • Qatar Privilege Club
  • Royal Air Maroc
  • Safar Flyer
  • Tap Victoria
  • Thalys Staff
  • Thalys TheCard
  • HDFA
  • NBAD
  • Uia Panorama Club
  • Asia Miles
  • Air Caraibes
  • Pierre&Vacances
  • Gulf Air Falcon Flyer
  • Oman Air Sindbad
  • ISIC
  • Bank Of Communications
  • Center Parcs
  • Total
  • Lufthansa
  • AXA
  • flySAS

 

 

 

HOW WE STORE AND PROTECT PERSONAL DATA – DATA SECURITY

Our aim is for our members and visitors to feel secure while using our website and making reservations for vehicle rentals, which is why we are committed to protecting the personal data we collect.

We will retain your personal data only as long as necessary under the laws of France, Serbia, and Montenegro, for the relevant activities described in the Personal Data Retention Policy. Europcar will implement adequate physical, technical, and organizational security measures with its suppliers and partners to prevent unauthorized or unlawful data processing, accidental loss, as well as the destruction or damage of your personal data.

Europcar provides a safe and secure online environment. Our systems are configured with data encryption or transfer technologies and industry-standard firewalls. When you send personal information to the Europcar website over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure a secure transaction. Every credit card transaction on Europcar's websites is processed through our Secure Server Technology. This offers many security features, including:

  • Authentication: This ensures that your data is sent to the correct computer server and that the server is secure.
  • Encryption: This encodes data so that it can only be read by the secure server.
  • Data Integrity: This checks the data being transferred to ensure it has not been altered.

 

 

 

HOW TO ACCESS, MODIFY, OR DELETE YOUR PERSONAL DATA

We make reasonable efforts to ensure that your personal data is accurate, current, and complete as necessary for the purposes for which we use that data

Under French data protection law, you have the right to access your personal data at any time and to legitimately object to the processing of your personal data, as well as the right to update, correct, or delete personal data we have collected that may be incomplete, inaccurate, outdated, or prohibited by law, by logging into your profile at www.europcar.com 'My Europcar' or by contacting our main office in your country of residence.

You will find the addresses of our headquarters on the Contact page or by alternatively contacting us at:

  • Europcar International - Data Centre, Bat OP - 2, rue René Caudron, 78960 Voisins-le-Bretonneux, France
  • Primero Rent a Car CG d.o.o., Baku 88 28, 81000 Podgorica, Montenegro

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

You will also be able to change your password and security question at any time by logging into your 'My Europcar' profile.

 

 

 

HOW CAN I SIGN UP TO RECEIVE PROMOTIONAL EMAILS? - OUR OPT-IN POLICY

As a member of Europcar, you may occasionally receive information via email about our products and services, updates on the website www.europcar.com, tailored advertisements, and promotions targeted at your specific interests, such as special offers, promotions, competitions, sweepstakes, and other travel opportunities that may be available on Europcar websites and/or sponsored by our providers and advertisers. We send this information directly ourselves, or through third-party service providers.

These emails will be sent to you at your request. You can subscribe on the 'Profile' and 'Alerts' pages in the 'My Europcar' section, accessible via the main navigation bar on the website or by emailing us by clicking here..

At any time, you can decide not to receive any future marketing or promotional emails from us. In this case, you can unsubscribe on the 'Profile' and 'Alerts' pages in the My Europcar section, available via the main navigation bar on the website or by emailing us by clicking here.

Additionally, in our emails and other communications, we will include instructions on how to unsubscribe.

We reserve the right to limit membership to those who agree to receive emails. Members will be notified via email before any action is taken.

 

 

 

CHANGES TO THE PRIVACY POLICY

Our Privacy Policy is likely to be updated. Therefore, we recommend that you regularly review this document to be fully aware of our obligations regarding the security and privacy of your personal data. If you have any questions about our Privacy Policy, please contact us.